Healthcare CRM Integration

Healthcare organisations hold valuable (and often sensitive) information about patients, members, supporters and professionals. IE integrates websites, apps and online services with CRMs securely, automating processes like applications, renewals and donations, so your team spends less time on admin and more on care.

Healthcare CRM Integration services

Services that produce secure, reliable integrations between your website and your CRM include:

CRM consultancy and selection

Website and CRM integration

Membership and professional registration systems

Online applications, renewals and payments

CPD and exam management

Donation platform integration

Email marketing integration

Custom web applications

Secure hosting and support

ABDO

Association of British Dispensing Opticians

Digital Charity

Bowel Research UK

Let's end bowel cancer and bowel disease

Digital Charity

Relate

We can relate

Digital Charity

PVRI

Together to beat PVD

Brand Charity

Resuscitation Council UK

Spectator to saviour

Digital Health

Insight

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Creative

IE Welcomes the ‘Anti-Placement Placement’ to the Studio

Amber Charlton

Technical

Choosing a CRM: Why Your Website Integration Strategy Should Come First

Nathan Powis

IE News

Try our FREE online Brand Audit Tool

Dave Crichton

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ABDO: Finalist, Best Digital Transformation

Career Ready: Shortlisted, Best use of the web

Community Pharmacy England: Highly Commended, Best Visual Identity from the Healthcare sector

Going paper-free for our membership applications and renewals processes has been a major turnaround. Not only are we much more efficient, it has removed a lot of the barriers to engagement for our members. It’s made their experience much more seamless and we’ve had lots of positive feedback as a result. The team at IE Digital has worked hard to take on board our requirements and come up with creative and innovative ways to deliver a great website for our members. We are delighted with the attractive and functional website, and the member portal has been genuinely transformational for ABDO and its members.

Antonia Chitty, Head of Communications and IT, ABDO

FAQs

Which CRMs do you work with?

If your CRM can share data, ideally through an API, we can integrate with it. We’ve worked with Salesforce, Microsoft Dynamics, Sage CRM, Raiser’s Edge, thankQ, Donorfy, Integra NG and CiviCRM, as well as donation platforms such as JustGiving that support individual fundraising appeals.

How can CRM integration help healthcare professional bodies?

By automating the processes that take up most staff time. Putting membership applications, renewals, exams and CPD online can transform admin. For one of our healthcare clients, admin time per application fell by 87%, and the team now handles renewals with half the previous resource.

How do you protect sensitive health data?

Security and data protection are key components of any project. We build integrations that comply with UK GDPR, host systems securely, and provide monitoring, patching and support. Health information counts as special category data under UK GDPR, which means stricter conditions apply to how it’s collected, stored and used.

Should we integrate everything at once?

Not necessarily. A phased approach often works best, starting with the processes that will save the most time or have the biggest impact, then adding more over time. A new website might come first, followed by agile sprints to build a member portal and integrations.