Healthcare Digital Transformation

Healthcare organisations face rising demand, tight budgets and changing expectations. IE helps health charities, NHS organisations and healthcare providers use digital to work smarter – from developing patient information platforms and apps to building automated processes and integrated systems that improve outcomes and reduce admin.

Healthcare Digital Transformation services

User-centred digital services that improve patient experience, reduce admin and help you do more with less include:

Digital strategy

User research with patients and professionals

UX design

Patient information platforms

Health apps

Online chat and chatbots

AI integration

CRM and systems integration

Custom web applications

Content strategy and migration

Data and analytics

Relate

We can relate

Digital Charity

Prostate Cancer Research

Empowering people with prostate cancer

Digital Charity

Public Health England

Endorsement process for NHS approved health apps

Digital Charity

Mind

For better mental health

Digital Charity

Resuscitation Council UK

Spectator to saviour

Digital Health

Insight

View more

Creative

IE Welcomes the ‘Anti-Placement Placement’ to the Studio

Amber Charlton

Technical

Choosing a CRM: Why Your Website Integration Strategy Should Come First

Nathan Powis

IE News

Try our FREE online Brand Audit Tool

Dave Crichton

View more

ABDO: Finalist, Best Digital Transformation

Solihull NHS Care Trust: Silver, Outstanding Website for Health

CSH Surrey: Shortlisted, Best Website

Our move to a new website, made possible by IE Digital, marks a big step change for Relate. It’s all part of our renewed commitment to putting users at the heart of everything we do. With their focus on user research, IE Digital were able to find out what our clients wanted and support us to provide it to them. I’m sure it’ll be a foundation we build on together into the future.

Aidan Jones, Chief Executive, Relate

FAQs

What does digital transformation mean for healthcare organisations?

It means rethinking how you deliver services and support, with digital at the heart. That might be a patient information platform, an app that supports recovery at home, a chatbot that guides people to help, or automated processes that free up staff time. It’s always about better outcomes for people, not technology for its own sake.

What results can digital transformation deliver?

It depends on your goals, but the gains can be significant. Simplifying a complex ecosystem of websites and systems, and rebuilding services around conversations, can transform how people get help. On one project, a new chatbot cut staff admin time by 70%, and a new online service helped 200 people access lower-cost support.

Do you have experience of NHS and government digital standards?

Yes. We’ve delivered agile projects based on Government Digital Service (GDS) standards, including a service manual for publication on GOV.UK. These standards put user research, iteration and accessibility first, which is how we approach every project.